Carfuddled You pay car insurance premiums so that when you are in an accident they advocate for you and should make things easier and stress free. Not. Rearended Sept 2 by a VW driven by a single male driver who willingly gave over his DL info, insurance, license plate etc. Called insurance next day to file accident report. Was told an adjustor would call shortly to arrange details including repairs and car rental etc. Simple enough right? (played phone tag with adjustor till the 9th or so) Booked a car assessment for the 14th. Went and had pictures of the car taken. Was to expect a phone call of the estimated damages and a booking for repair. Was told that no damages visible from the underside or inside the rear trunk, just surface scratches. So far so good. (this is where it starts to break down) Adjustor leaves voice message to say the other driver is denying he did anything, and hence his insurance company will not cooperate. (played phone tag with the adjustor. Why doesn't he pick up his phone?) Was advised to file a police report. And also told that the damages were about $750 (for what??? paint???). Went to file a police report on the 23rd. Constable refused to open a file because the charges were under $1000. Was told it's my insurance company's responsibility to get the money from the other insurance. Was also skeptical of the other driver's claim to deny any responsibility. Afterall, how did I end up with his driver's license, license plate, insurance info, name, cell phone, registration #, car registration # etc? Constable leaves voice message at both the other driver's and my adjustor's phones. (of course, they don't pick up the phone). Received voice message from adjustor that he spoke with the constable and that it was a dead end for me. What on earth?? (played phone tag with adjustor on the 24th) Was told constable did speak with the other driver who seems very confused (playing dumb!). Was told we cannot pursue with the other insurance because we weren't able to get a police report, which is what the other insurance wanted. Turns out, there's also no evidence on the other driver's car as he had totalled it 3 days after the incident with mine. (>_<). Adjustor to speak with team leader as he's never seen a situation like this. Was told he might file it as a hit and run, which it is not! (This is all sounding ridiculous to me by this point....) Called the autobody shop as I did not yet receive a phone call. Tried to book a car appointment. Turns out available openings aren't until Oct 19th, nearly a month away. And I'd like to know what they are needing to do for $750! Received voice message from adjustor (why doesn't he call me at work like I ask him to?) saying he spoke with team leader who decided to proceed with sending documents to the other insurance for the claim. Will 'see what happens.' (What do you mean see what happens? Isn't my insurance company supposed to advocate for me, their client? ) SIGH. |